I don't think Overdrive has this problem – they have access to our ILS and can (like SimplyE) authenticate barcode and username as the same patron. I believe Axis 360 has the same problem, although NYPL doesn't see it because we don't have anyone using the Axis 360 mobile app. This means that a patron who uses username to authenticate with the Bibliotheca Cloud Library app and the SimplyE mobile app will end up with two distinct Bibliotheca accounts – one for their username (which Cloud Library uses) and one for their barcode (which SimplyE uses). However, the circulation manager always identifies patrons using the barcode. In point of fact, patrons generally pick one identifier – either username or barcode – and consistently log in with that identifier. This means it's possible to get two completely different Bibliotheca accounts with two distinct sets of loans. When using the Bibliotheca Cloud Library app, a patron can authenticate with either username or authorization_identifier, but Bibliotheca doesn't know that these two identifiers identify the same patron. That's because (at least at NYPL) it's very easy for a patron to change their username and very difficult for them to change their authorization_identifier.

When asking an external vendor about a patron's loans, the circulation manager always identifies the patron using their authorization_identifier. The circulation manager has support for two different identifiers: 'username' and 'authorization_identifier' (which NYPL calls 'barcode'). In some libraries such as NYPL, patrons can be identified by multiple identifiers.

This problem doesn't happen if the patron uses their NYPL barcode to log in to the Bibliotheca Cloud Library mobile app.

The title the patron borrowed using the Cloud Library mobile app does not show up as an active loan in the SimplyE mobile app.

Patron then uses their NYPL username to log in to the SimplyE mobile app.

Patron borrows a book using the Cloud Library mobile app.

NYPL patron uses their NYPL username to log in to the Bibliotheca Cloud Library mobile app.

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